技术常见问题解答

契约帐户

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我的威尼斯人平台用户名是什么？

您的威尼斯人平台用户名是您的电子邮件地址，不包含@covenant.edu。 For example, if your email address is john.doe@covenant.edu your Covenant username is john.doe.

我需要多久更改一次密码？

您必须每90天更改一次威尼斯人平台密码。

密码复杂度要求是什么？

密码长度为9 ~ 30个字符。 Passwords must begin with a letter and include at least two letters (including one uppercase), one number, and one symbol. 有些符号与横幅不兼容，因此不应使用。 The following is a list of acceptable symbols: ! * + - /: ？

Passwords may not contain any three contiguous letters of the username and cannot contain the words Oracle, PROD, or PPRD. Passwords may not be set to any of the last 24 passwords.

我的账户显示被锁定了。 我怎么解锁它？

You can go to our 在线ReACT门户网站 and unlock the account 24x7.

Please 查看我们简短的ReACT自助服务视频教程 for more detailed instructions.

ReACT表示该帐户已被锁定。 我该如何解决这个问题？

You must call 706-419-1219 or visit 技术 Services in MH110 to have the ReACT account unlocked.

横幅

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我的横幅用户名是什么？

你的旗帜用户名是你的威尼斯人平台电子邮件地址。

为什么我的密码在bgmail管用，但在横幅不行？

This normally means that either your password has expired and needs to be changed or your account is locked. 您必须每90天更改一次密码。 Your account will lock if the password is entered incorrectly three times. You can go to our 在线ReACT门户网站 and reset this password.

为什么我的横幅帐户似乎“停止”工作？

This normally means that either your password has expired and needs to be changed or your account is locked. 您必须每90天更改一次密码。 Your account will lock if the password is entered incorrectly three times. You can go to our 在线ReACT门户网站 and reset this password.

我在哪里可以找到更多关于如何使用横幅的信息？

Instructions for common tasks within 横幅 are 在线. If t在这里 is something you don’t see 在这里, feel free to contact 技术支持.

无线网络

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我的个人电脑需要什么才能在新的无线网络上工作？

您所需要的只是一个支持WPA2-PSK加密的802.11AC/b/g/n无线网络适配器。

为什么我的密码在Gmail管用，但在无线网络不行？

This normally means that either your password has expired and needs to be changed or your account is locked. 您必须每90天更改一次密码。 Your account will lock if the password is entered incorrectly three times. You can go to our 在线ReACT门户网站 and reset this password.

我如何将我的设备连接到威尼斯人平台网络？

Instructions for connecting to Covenant wifi network are 在线.

为什么我的帐户/wifi停止工作？

这通常意味着您的帐户已被锁定。 This will happen if your Covenant account tries with an incorrect password 3 times. This often happens when you change your password but forget to update it in all the places you have it saved such as:

• 手机wifi
• 平板电脑
• 应用程序在您的手机或平板电脑Gmail或画布
• 游戏系统
• 智能电视
• Smartwatch
• 网页，如横幅或帆布

我可以用我的个人打印机打印吗？

我们建议您通过USB连接线连接到您的个人打印机。 Wireless connectivity is possible, but you will need security measures in place; otherwise, anyone can print to your computer.

电脑

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如果我想购买硬件或软件，有折扣吗？

Covenant 学生 have discounts available at 连接, 戴尔电脑, and 校买.

帆布

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为什么我的密码在Gmail工作，而不是在画布？

This normally means that either your password has expired and needs to be changed or your account is locked. 您必须每90天更改一次密码。 Your account will lock if the password is entered incorrectly three times. You can go to our 在线ReACT门户网站 and reset this password.

计算机实验室

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实验室什么时候可以供我使用？

The Mills Hall lab is open Monday - Friday from 7:45 AM - 12:00 AM and on Saturday from 10:00 AM - 12:00 AM. T在这里 is a print station available in each dorm that is always open. Labs specific to a particular department are open at the discretion of the academic area.

How many computers are available in each area and what type of equipment can I expect to find?

Descriptions of the labs can be found 在这里.

电话

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我能收到什么样的手机信号？

AT&T, Sprint, and Verizon offer pretty good coverage on campus and around the local proximity. 大多数其他服务提供商的校园覆盖率很低。 Discounts are available from AT&T for 员工 and 学生. Verizon offers discounts to Covenant 员工.

图书馆

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我如何访问校外的图书馆资源？

Go to http://libguides.covenant.edu/home
You may be prompted to login with your Covenant credentials
(use the same password as other platforms).

我如何获取某堂课的电子备用读物？

Go to 帆布 (https://covenantcollege.instructure.com), then select your class. Once in your class, click "Course Reserves-图书馆" on the sidebar menu. 然后点击“查看项目”。 You may be prompted to login with your Covenant credentials (the same password as other platforms).

如果我在查阅电子图书馆时收到错误讯息，我该怎么办？

您的安全设置可能阻止访问。 Make sure you've enabled cross platform sharing in your browser settings. Contact rachel.staven@covenant.edu if you continue to have problems accessing e-reserves.